Diapers, cots, prams, bottles, soft toys, baby clothing, teething gel are just a few thoughts that spring to mind of an expecting mom. To enrich parents and parents-to-be more about baby stuff was the SABC Education Baba Indaba. The Baba Indaba was designed to inspire new moms to delight in their pregnancy, bring fresh ideas to parents, stimulate toddlers and entice kids with various essential, interesting and fun products.

This annual event was held in Durban, Johannesburg, Pretoria and Cape Town. On 23-25 July the CTICC was the venue where parents, babies, toddlers and tweens were entertained, inspired and encouraged to discover a world of fun and education with a variety of exhibitors. For the first time in South Africa the Kids Indaba, which focuses on children between the ages 6-12 years, was part of the already well-known Baba Indaba.

Among the necessary new-born products, nutritional and healthy food, educational cartoons and maternity fashion shows, was Bridgetown’s very own Reconstructed  Living Lab (Rlabs) to stimulate the children via computers. Rlabs was determined to take Social Media Surgery to the younger generation, who were eager to interact with technology. Rlabs aimed to increase the understanding of technology and to educate the children between the ages of 6-12 years about various educational sites, children from as young as three years old were playing games on the Wii, X-Box and the PC’s.

Most of the children who passed-by showed an interest either by pulling their parents towards Rlabs or running towards a pc or the games projected on the screens. They were knowledgeable as well about the internet and exchanged their favourite sites with the Rlabs team.

Technology has weaved its way to the very young ones and to enhance the phrase “…if you can’t beat them join them,” Rlabs encouraged the parents to embrace the ever transpiring evolution of the online world by introducing them to sites beneficial to their children’s development.

Two of our team members Craig and Brent was out in Johannesburg for 3 days to do training with MobieG. The purpose of this training was to equip  the MobieG team to use  JamiiX, the web based tool allowing you to manage multiple conversations from different Social Networks and Instant Messaging platforms. Jamiix is the platform witch MobieG will do the mobile counselling from. The training also covered the topics “Art of Mobile Counselling” and “The Mind Of a Mobile Counselor.

The launch of MobieG mobile counselling service was on Sunday and to get access to their services click  here “Caring in a non caring world”

- Most of the users of the service is youth (82% aged 25 and younger)
- Our LIVE mobile counselling service on average receives 200 queries per hour with approximately 92% being identified as youth.
- Most youth request further support, but prefer having it via the Mobile medium. Even when we recommend centres to attend or websites to visit they want a solution that they can access via their mobile phone.
- We’ve developed Mobile virtual support sessions with experts or professional counsellors and achieve 100% referral rate compared to 26% when referral is telephonic and/or face-to-face.
- Most youth are expert mobile phone users and would be able to transfer relevant information in required formats (text, audio, video, images)
- Youth tend to promote mobile services faster and easier to their friends/buddies/contacts via their mobile phones.
- The average number of contacts/buddies/friends youth will actively chat to daily is 19 (based on mobile interviews with LIVE conversations). Most youth would have more than 50 contacts/buddies/friends in their Mobile Instant Messenger (MXit).

As we are continuously trying to improve our Social services through the use of mobile phones, it is advisable for organisations working in this space to start considering the more active use of mobile phones.

- In practical terms, the advisors have the capacity to help more people (n = 27) in a two-hour session than advisors at helplines (n = 4).20 The DAS system aggregates the conversations for the advisors, allowing them to respond to the requests more easily and faster.
- The DAS system enables multiple advisors to assist during a given session.
- When an advisor does not have the necessary experience or skills to deal with a case, it can easily be transferred to someone with the necessary skills.
- The advisor receiving the reassigned conversation can view previous conversations with the client, so questions need not be duplicated.
- The advisor can refer a person in need to any other organisation, and maintain a help directory of available services.
- The service proved to be particularly useful for families of drug users, and they were offered family sessions and help if required

The full research paper was publsihed in the South African Family Practice journal.

With the celebration of drug awareness week in conjunction with MXit, RLabs increased its counsellor capacity and had a massive growth in the Angel user numbers. Angel is an information portal providing support to users in the areas of substance abuse, abuse, depression, stress and coping. Today the Angel information service passed the 40,000 subscriber barrier and in conjunction with RED HIV/AIDS information service (60,000+ users) by Cell Life and our various Mobile Counselling services (30,000+ subscribers accross services) RLabs with its partners have reached over 130,000 users via mobile phones for Social Change. This is only the beginning as many more services will be deployed over the next few weeks (via MXit and JamiiX) to bring about social change in Communities in Tension.

Source: Technology for Community Empowerment