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RLabs Mobile Services


October has been a busy month providing support to thousands via the RLabs mobile services (Angel on MXit and DAS@jamiix.im). Both these services are unique in that it offer subscribers to these channels a wide range of social services that they can access. Angel (Sponsored by MXit and RLabs) is an information portal that provides its users access to information related to substance abuse, stress and coping, depression, debt counselling, educational opportunities etc. The DAS@jamiix.im contact is a LIVE support service provided by RLabs and Impact Direct (Sponsored by JamiiX) where users can have real time conversations with trained counsellors in a number of social areas.

October has been a very busy month on these services and we just want to share some of our activity via these offerings. In total both these RLabs services have 109,107 subscribers indicating the power of using mobile phones to provide social services to communities. In addition to the RLabs mobile services other offerings such as HIV, Debt and Lifeskills which is supported by RLabs serves a further 87,344 subscribers bringing the total number of people being supported via the mobile channels to 196,451.

Some demographics of interest to the above services show that the age group with the highest number of users subscribing to the RLabs services are users aged 18-25. See graph below for distribution of our subscribers by age:

The subscribers with regard to gender is distributed evenly (See graph below):

The Top 5 social services most frequently accessed by the mobile subscribers are:

1) Stress
2) Depression
3) Drug Addiction
4) Educational Services
5) Relationship related

The total number of interactions during October for the Angel and DAS services were 512,791 and proves the increased activity of engagement using low cost chat platforms such as MXit.

Source: Technology for Community Empowerment

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7 Responses so far.

  1. Dax Frost says:

    Check this great MXit service out using daxtop – the pc client for the people…

    http://www.daxtop.com/

  2. [...] to reach wider audiences with Twitter has assisted us reaching close to 200,000 users to our mobile support services. The integration of Twitter with JamiiX gives us hope that we would be able to extend what we are [...]

  3. [...] to reach wider audiences with Twitter has assisted us reaching close to 200,000 users to our mobile support services. The integration of Twitter with JamiiX gives us hope that we would be able to extend what we are [...]

  4. [...] to reach wider audiences with Twitter has assisted us reaching close to 200,000 users to our mobile support services. The integration of Twitter with JamiiX gives us hope that we would be able to extend what we are [...]

  5. [...] has been an exciting week with many of our DAS Counsellors being flooded with responses from youth who are seeking employment and study opportunities. After [...]

  6. [...] has been an exciting week with many of our DAS Counsellors being flooded with responses from youth who are seeking employment and study opportunities. After [...]

  7. [...] grown beyond that offering a wide variety of social issues that needs to be addressed (Read this post for more detail). This work was strengthened through the partnership of RLabs, Impact Direct, MXit [...]

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